Vicki leverages over 20 years of experience with Medicaid and Supplemental Nutrition Assistance Program eligibility policy, as well as states’ enrollment, claims processing, and managed care delivery systems. She is a subject matter expert in Medicaid pathways and application/renewal requirements in all 50 states and D.C. Vicki ensures that Benelynk processes are aligned with all state requirements and federal changes.

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Previously, Vicki was the Senior Director of Government Relations at Change Healthcare and its predecessor companies, Altegra Health and Social Service Coordinators. Vicki worked for Wisconsin’s Department of Health Services (DHS) over the prior decade as the Medicaid/SNAP Eligibility Policy Section Chief. She led the state’s efforts to expand Medicaid eligibility, streamline enrollment and renewal procedures, redesign state decision notices, and implement telephonic signatures, among many other projects. 

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Vicki has a bachelor's degree and master’s certificate from the University of Wisconsin.