Ava
Ava
%20041921.jpg)
Ava
Sharing a Few Thoughts
Vicki
Vicki's favorite beach is Honokalani Black Sand Beach in Maui, Hawaii.
Vicki leverages over 20 years of experience with Medicaid and Supplemental Nutrition Assistance Program eligibility policy, as well as states’ enrollment, claims processing, and managed care delivery systems. She is a subject matter expert in Medicaid pathways and application/renewal requirements in all 50 states and D.C. Vicki ensures that Benelynk processes are aligned with all state requirement and federal changes.
Previously, Vicki was the Senior Director of Government Relations at Change Healthcare and its predecessor companies, Altegra Health and Social Service Coordinators. She served as in-house expert for government entitlement programs and developed eligible outreach strategies and methodical processes to effectively navigate government bureaucracy.
Vicki worked for Wisconsin’s Department of Health Services (DHS) over the prior decade as the Medicaid/SNAP Eligibility Policy Section Chief and Manager of the state’s Medicaid Eligibility Quality Control (MEQC) and Payment Error Rate Measurement (PERM) projects. She led the state’s efforts to expand Medicaid eligibility, streamline enrollment and renewal procedures, redesign state decision notices, and implement telephonic signatures, among many other projects. Vicki was the recipient of an annual “Friend of the Farm Bureau” award for the SNAP and Medicaid policy changes she implemented to benefit Wisconsin farm families.
Vicki has a bachelor's degree and master’s certificate from the University of Wisconsin.
Sharing a Few Thoughts...
What I am most proud of is our exceptional member and customer experience.
We consider it our definition of excellence, and we have committed ourselves to the highest possible standards at every point across the organization.
Calls are monitored to ensure that members receive meaningful help and to provide essential feedback for process improvement. We review every application before it is submitted to the state to ensure it is completed according to the company’s quality standards and state expectations.
Transparency is another one of our cornerstones of excellence, so we share calls and member experiences with our clients, as well as coordinate closely with state Medicaid/SNAP agencies to ensure they are aware of the work we do and to advocate on behalf of members. Finally, there is transparency with company expectations and procedures to ensure the outreach and operations departments are closely aligned.